personalised_mug
Contact Us
Cancellations & Returns
I gladly accept returns and cancellations.
Contact me within: 14 days of delivery.
Dispatch items back within: 30 days of delivery.
Request a cancellation within: 24 hours of purchase.
I don’t accept exchanges.
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.