Contact me within: 14 days of delivery. Dispatch items back within: 30 days of delivery. Request a cancellation within: 24 hours of purchase. I don’t accept exchanges. But please contact me if you have any problems with your order. The following items can’t be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.